The TechKnowledge News Recap of February 2022 is a one-page solution to find an abstracted listing of tech articles. To follow up with the latest reports on business intelligence, thought leadership and industry expertise, stay tuned with TechKnowledge. Statistical data and deep analysis are conducted in the main articles, where we will be welcoming you through the recap.
The strategy set by ABM is phenomenal as it combines both the marketing and sales team’s expertise under one roof. Customers may feel they have been spammed by marketing mails when the sales team can’t pitch properly. Or when the sales team gave customers a demo, but the marketing team didn’t render accordingly. This type of mismatch can happen on all business scales, and that’s when ABM comes into play. We dissected the crucial steps to get the best out of account-based marketing (ABM).
Customer relationship management (CRM) is the key to focusing on customers without intervening on personal information. Without a funnelled CRM solution in place, you may lose potential customers or, in some cases, existing ones. CRM was once used by markets to target customers only, but now the features are so rich a whole organisation has some task to mimic through the funnel. Not only does it guarantee sales but also a good review. By 2027, the CRM market is about to reach $114.4 billion. Check out the full article here.
Amazon Web Services (AWS) is a household name for cloud technology. The last two years in the coronavirus, cloud business was crucial for many others to survive. Competing with Microsoft Azure, Google Cloud, and plenty more, Azure has grown its business tenfold. Even though big names such as Microsoft Azure is less than half the valuation of AWS, they are competing hard. Several outages caused panic among customers as they are enterprise-level businesses themselves. Even though all that, the company is predicting 40 per cent growth this year alone.
A multi-billion-euro tech fund is assigned to boost Europe’s tech sector. The competition to lead globally is given yet another boost by the new investment fund. To compete with the US and Asian Rivals, France’s finance minister on Monday declared funding. The joint declaration for a European pan scale-up initiative is given here. Removing Europe’s dependency on foreign tech giants was much needed. Worlds tech leaders are on board with the initiative, and it may help transform the digital future.
Most of the revenue for Alphabet Inc., the parent company of both Google and YouTube, comes from advertisers’ pockets. Even social media giant Meat’s Facebook earns its largest share from advertisement. In 2020, 97 per cent of Facebook’s billions came from ads. On the other hand, Google YouTube is the two most significant search engines on the planet. The tech giant reached a total of $256.73 billion was reached in 2021 for the tech giant. We may see a change of pace as Facebook suffers from user data collection regulations. According to the latest news, Google’s Android will follow Apple’s user data collection policy, which may hurt Facebook. We put together a statistical review for you on the main article.
One of our most exciting covers presented WebeX enabling hybrid work and customer care facilities. Cisco’s WebeX enables opportunities by placing both in the same environment to serve its customers better. Cisco’s WebeX event was filled with exciting news. While it is hard to portray an event in writing, we tried our best. The virtual meeting showed how far WebeX came and added over a thousand features alone last year. The two-day workshop focused on Hybrid Work and Customer Experience, which is an eye-opener and provides statistics on the market.
The European regulators issuing €1.1 billion (£920 million) in GDPR fines last year was almost 575 per cent up. Within the GDPR fined list, the UK ranks sixth. British Airways alone was fined £20 million. The General Data Protection Regulation (GDPR) shares reports and international law firm DLA Piper published them. DLA Piper said an increase of 8 per cent of GDPR breaches took place year-over-year. In 2021, 365 notices were recorded each day in the GDPR breach. The French privacy watchdog fined even Google Analytics according to GDPR. Check out the full article to learn more.
This article was dedicated to listing our top finds in the XDR Endpoint space. Microsoft, CrowdStrike, Bitfinder, Cybereason, Elastic are some of the few XDR solutions out there, and it would be pretty impossible to list them all. It resulted in the top five findings for XDR endpoint solutions. Along with the top five rankings, we dived into their services, functionality, endpoint solution and other nitty-gritty.
Our last article for February 2022 was the top five contact/call centre technologies you should give attention to in 2022. Even though it was tough to list the top five technologies, we did it anyway so our readers could get the most out of a bit of reading. Computer Telephony Integration (CTI), universal queuing, Customer Relationship Management (CRM), Workforce Management Software (WFM), TDM & IP was given brief instruction as the crucial contact/call centre technologies.
Click here to find the January 2022 Recap of TechKnowledge.