Cisco is a popular name in the tech industry and is a leading enterprise solution for video conferencing, online meetings, webinars, screen shares and similar connectivity tools. WebeX enables Hybrid Work and Customer Care that was presented at Cisco’s highly anticipated WebeX event.
WebeX remains one of the hottest products from Cisco, and the WebeX event was filled with exciting news.
Businesses or organizations of all sizes adopted the hybrid working model due to coronavirus led push. Zoom gained traction and became one of the most valued platforms recently. There were competitors born far before Zoom made it to the pubic market, but it left them all behind. As people adopted the online workflow, many participants took meetings or classes in virtual video calls. It led to skyrocketing Zoom’s share, and now the company is looking for acquisitions to stay in the game.
The WebeX event took place virtually and ran for two consecutive days. Day One focused on Hybrid Work and the second one was on Customer Experience. Last year alone, the platform introduced thousand new features such as calling, meetings, contact centre, and devices.
Let’s take a deep dive into how WebeX manages both of these phases.
The webinar held by the WebeX event showed innovation towards the future of communication. As employees began to work remotely, it was much needed. Though some might say Zoom is good, which is partially true, a companionless market dominates where only one company can make all the judgment calls.
Organizations will not be tired of looking for opportunities that make communication smoother and more efficient. Connecting all employees quickly and seamlessly regardless of their state or location is the primary goal of the Hybrid Work model set by WebeX.
Breaking down the socio-economic barrier was not easy, but the pandemic made it a perfect fit for everyone worldwide. It is impossible to achieve hybrid work with software alone. It should have a generational identity and come for a reputed vendor to make it among the trusted apps list. When Cisco comes in handy, their market reputation is high, and their products are promising. The mission of Cisco’s WebeX is to put people first and inclusively.
Working with a wide array of portfolio’s, Cisco became aware of what customers demand most and what they need. WebeX is a simple implementation of that. WebeX control hub can enable all the security settings necessary, from keeping personal numbers private to higher quality cellular network grabs. Vidcast video messaging application is a part of the application where remote participants are zoomed in and presenting individuals their stream.
Hybrid events track performance from real-time monitoring on communications as new generation office policy requires hybrid visibility and deliver the optimum experience. Safety is also a significant concern, and the compliance regulation is extensively implemented in WebeX.
It doesn’t matter how feature-rich a platform is or how security promises keep the customers warm. If customer experience is substandard, there is no use for it. Our collected data says WebeX hosts a customer care solution for more than 36,000. These numbers vary between small and large enterprise solutions.
Contact centres are the virtual front door of a taken service, and no one would visit if not welcomed. The customer service platform at WebeX ensures five critical components for factoring in minimum standard. That is listening to the customer, engaging properly, augmenting and leveraging AI to create super-agents, learning from analytics and insights, and finally adapting to the service.
The hybrid model of work will not stop anytime soon, but we may say it will increase further as statistical data says employees are more productive when they are working on their own terms. Remote work provides the warmth of people around and a comfortable environment. Less distraction and happy employers regulate sustainable growth, which the tech industry does typically.
New challenges and pressures arise every day, along with the coronavirus taking its toll. It’s safe to assume the hybrid work model is here to stay, and a great customer experience will take WebeX to the level where market domination becomes competitive.