Welcome to our May 2023 recap. Last month we explored the rise of Fintech with our article on how technology is changing the finance industry. We also took a look at the role of chatbots in customer service.
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In recent years, the finance industry has seen a significant transformation, thanks to the rise of financial technology, otherwise known as, Fintech. Technology has made it easier for people to manage their finances, access loans and investments, and carry out transactions more efficiently than ever before. In this article, we will explore the rise of Fintech and how it is changing the face of the finance industry.
In today’s fast-paced digital world, customer service is a critical aspect of any successful business. With the rise of online shopping and e-commerce platforms, the need to provide efficient and effective customer support has never been greater. In recent years, chatbots, or virtual assistants, as they are sometimes called, have emerged as a valuable tool for businesses to enhance their customer service capabilities and improve the overall user experience. This article explores the role of chatbots in customer service and how they are revolutionising the way businesses interact with their customers.