NICE Archives - Techknowledge

Customers embraced technology to manage all aspects of daily life and set off a digital disruption that forever changed how…

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Agent satisfaction is vital for customer experience, but based on ICMI’s latest research, many organizations and leaders are challenged to…

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Imagine living in a home without modern plumbing or electricity. How many middle-of-the-night trips to the outhouse would it take…

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The modern customer spends 17 hours on screens a day, turning to social streams for advice and the web for answers….

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Prior to 2020, customer personalisation was a nice thought. Many contact leaders struggled with providing the ideal experience with departmental…

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